Charlotte Powell

Director & Registered Manager of Care and Case Management Services Ltd


Charlotte has a background in Social Care previously working for a generic out of hours social work team providing crisis intervention for both children and adults. She has been involved in brain injury case management since 2006 and has gained extensive knowledge and understanding in this field.


Charlotte is the Registered Manager for the service in respect of CQC (Care Quality Commission) registration and is responsible for the day to day management of the service. She is the point of contact for new referrals/enquiries. Charlotte is an experienced team manager, able to motivate teams to perform at their best, providing excellent service with outstanding communication skills. She is highly organised and independent; able to effectively coordinate tasks to accomplish projects on time, detailed and analytical and able to prioritise activity.


Charlotte is also appointed as Treasurer of Headway Teesside, a voluntary group providing brain injury support and awareness in the local area and also a member of UKABIF (The United Kingdom Acquired Brain Injury Forum).




Georgina Petty

Clinical Lead / Senior Case Manager


Georgina (aka George) has over 25 years’ experience working with children and young people. She currently has a background in Education working in both mainstream and Special Educational Needs settings, including the role of Special Educational Needs Co-ordinator (SENCo) and undertook further training in Makaton, Portage and speech and language programmes. In 2000 she moved from Education to Social Care undertaking the multi-disciplinary role of Family Keyworker for children with multiple disabilities and/or complex health needs. This role included undertaking integrated needs assessments, coordinating and implementing care plans, complex discharge planning, referring to other services, arranging and chairing MDT review meetings, accessing funding and advocacy including DWP benefits and SEN appeals.


George is a member of BABICM and has practised as a Case Manager since 2005, further developing skills in coordinating complex packages of rehabilitation and care. She has experience in providing case management to clients who have acquired a brain injury, traumatic brain injury and spinal cord injury. George has experience working both on a joint and single instruction basis, supporting clients during the litigation process and post-settlement, in the fields of personal and serious injury, clinical negligence and criminal injury cases. George supervises and provides support to colleague Case Managers in her role as Clinical Lead.


Download – Georgina Petty CV




Sarah Rayner RNLD

Adult Lead / Senior Case Manager


Sarah has extensive experience, since 2003, supporting adults with Learning Disabilities and complex health needs within a group home setting. During her nurse training, she has worked with a variety of complex clients both in the community and inpatient settings, directing her learning and placement experiences towards challenging behaviour prevention and intervention. She has also worked with children and adults with complex and multiple disabilities i.e. cerebral palsy, gastrostomy and epilepsy. Sarah previously worked at York House, Specialist Neurobehavioral brain injury hospital in York, where she gained extensive experience of working with people with acquired brain injury.


She has worked as a Case Manager with CCMS since 2012 and has gained significant experience in the varied work of case management including undertaking initial assessments, providing costed reports and implementing multi-disciplinary rehabilitation packages to maximise client potential. She has experience in providing witness statements and liaising with professionals to support the litigation process.


In addition, Sarah has responsibility for medication management, gastrostomy feeding and epilepsy care plans and risk assessments along with the delivery of training in cerebral palsy and challenging behaviours.


Sarah is registered with the Nursing and Midwifery Council (NMC) Pin: 10H0808E, She is a member of BABICM and is also a Committee member of the Yorkshire Acquired Brain Injury Forum and Headway Leeds.


Download – Sarah Rayner CV



Minnieke Vorster

Case Manager


Minniekehas13 years experience as an Occupational Therapist working in a variety of settings. She has experience of providing assessment and treatment to adults with stroke, brain injury, progressive neurological conditions, amputations, burns and a variety of orthopaedic conditions. Minnieke has a special interest in the cognitive and behavioural problems associated with acquired / traumatic brain injury.


MinniekejoinedCCMS in 2016 as a Case Manager, bringing her experience as an Occupational Therapist in providing initial assessments, planning and delivering rehabilitation packages and working within a multi-disciplinary team. She is taking a lead role in CCMS supporting team members with housing assessments and manual and handling assessments. Minnieke is also taking an active role in providing training to support workers.


Minniekeis registered with the Health and Care Professions Council (OT 42279), is a member of the College of occupational therapists, the Specialist section for Neurology and a member of the British Association of Brain Injury Case managers (BABICM). Minnieke is currently involved in a new Headway Group in the Harrogate and Rural District area.


Download – Minnieke Vorster CV




Patrick Boyd

Case Manager


Patrick is a qualified social worker with a background in social care, working with adults of all ages, backgrounds, challenges and disabilities. He has gained experience in mental health settings, statutory adults’ services and statutory children’s services.


Patrick worked within the Local Authorityasacaremanagementsocialworker, specialising in completing assessments of need, and formulating bespoke packages of care. He subsequently worked in the Adult Safeguarding Team, coordinating multidisciplinary teams to identify and reduce risks and implement protection plans to promote clients’ individual well-being and safety.


Patrick joined CCMS as a Case Managerin2016, and continues to build on his comprehensive assessment skills, whilst expanding his wider knowledge in the varied work of Case Management. He has experience of undertaking initial assessments, providing costed reports and implementing multi-disciplinary rehabilitation packages to maximise client potential


Patrick is registered with the Health and Care Professions Council (HCPC) and is also a member of the British Association of Brain Injury Case Managers (BABICM) and the British Association of Social Workers (BASW).


Download – Patrick Boyd CV




Lauren McAvoy

Case Manager


Lauren qualified as an Occupational Therapist in 2010. She began her career working in the NHS in a Stroke Rehabilitation Unit and quickly progressed to Senior OT within the same team. During this time Lauren worked with patients from the acute stages of treatment across the care pathway to discharge and community rehabilitation. She became highly proficient in completing in-depth holistic assessments, planning and delivering treatment, completing environmental assessments and providing equipment. Lauren has gained an excellent understanding of neuroplasticity and the benefits of early rehabilitation. Her areas of specialist interest are cognitive dysfunction and upper limb rehabilitation.


Lauren joined CCMS as a Case Manager in 2017. She brings her experience and understanding of Acquired Brain Injury rehabilitation and working closely with a multi-disciplinary team. Lauren works efficiently and professionally to support both adults and children who have sustained ABI through personal injury and clinical negligence in both settled and litigation cases. Lauren has experience working on both single and joint instructions, coordinating complex rehabilitation packages and supervising support workers.


Lauren is registered with The Health and Care Professionals Council (OT61560) and a member of the British Association of Brain Injury Case managers (BABICM). Lauren is a Committee Member of Headway Teesside and is the Mental Capacity Act/Deprivation of Liberty Lead for CCMS Ltd.


Download – Lauren McAvoy CV




Jo Proffitt

Case Manager


Joanne (Jo) qualified as an Occupational Therapist in 1995. She began her career working in the NHS in a basic grade rotational post and then a Senior post in Neurological Rehabilitation. Following this, Jo specialised in stroke rehabilitation and became a team manager working both clinically and in a leadership role across acute and community pathways. She developed her skills in completing complex holistic assessments and planning and delivering treatment. Jo has an excellent understanding of rehabilitation, neurological recovery and multi-disciplinary roles. Her areas of specialist interest are cognitive rehabilitation and the psychological impact of brain injury.


Jo joined CCMS as a Case Manager in 2018. She brings her wealth of knowledge and experience of Acquired Brain Injury and rehabilitation. Jo works collaboratively and professionally to support both adults and children who have sustained ABI through personal injury and clinical negligence. Jo has experience in supervising support workers and developing excellent relationships with families to identify and meet her client’s changing needs.


Jo is registered with The Health and Care Professionals Council (OT24249) and a member of the British Association of Brain Injury Case managers (BABICM).


Download – Joanne Proffitt CV




Case Management Team:


The Case Management Team support the Case Managers and our clients in a wide variety of duties which include identifying properties to rent or purchase for our clients, client property maintenance, booking and sourcing holidays to meet our client’s needs, purchase or rental of adapted vehicles etc. They also liaise with therapists and suppliers to source appropriate equipment and adaptations as recommended for our clients.


They organise Multi-Disciplinary Team meetings and professional meetings, facilitate appointments for case managers to visit clients, the typing of notes and reports for solicitors, reconciling and maintaining client accounts.




Alyson Robinson, ACIPD

Support Team Manager


Alyson has a background in Workforce Management, completing CIPD HR qualifications, before joining CCMS Ltd.


Alyson is a member of the Chartered Institute of Personnel and Development (CIPD) and is also a volunteer with the CIPD Tees Valley Branch Committee.


Alyson manages the Support Team in the CCMS Office and oversees all HR related queries and investigations in respect of our Care / Support Workers.





Support Team:


The team assist and support the Care / Support Workers and the Clients they are employed by. They safely recruit the Care / Support Workers in response to the specific needs of the Client involving the Client, where possible, in the recruitment process and induct/train them in accordance with the requirements of the Care Certificate.


They deal with all aspects of employment throughout the lifespan of the Care / Support Workers including Job Offer, Contract of Employment, payroll, annual leave, HR queries and ongoing training and development.


The Support Team ensure a Care Plan / Individual Programme is in place for all Clients together with associated Protocols and Risk Assessments to keep them safe; all of which have been created focusing on the Person Centred Care of the individual Client.


All aspects of work undertaken by the Support Team is in compliance with Care Quality Commission (CQC) Regulations.






Patti Summerfield MBA, DipSW CQSW

Consultant Associate/Care Expert


Patti has extensive experience in the provision of social care services both in children and families and adults including those with acquired brain injury. Having qualified in 1986 as a social worker she has been employed in both the public and independent sector and has gained a broad experience of social care management in 7 distinct management roles since 1991 and subsequently through independent management and consultancy since 2005.


Patti is an experienced Case Manager and Expert Witness, frequently resolving service delivery problems and providing strategies and action plans for the more difficult client behaviours that can impact on the relationships between individuals, their carers and/or service providers.


Patti is registered with the Health and Care Professions Council (HCPC). She is also a member of BASW (British Association of Social Workers) and UKABIF (United Kingdom Acquired Brain Injury Forum)


CV available on request 




Syd Summerfield CQSW Ox Dip DipSW

Expert Witness


Syd qualified as a social worker in 1986. He has an extensive background in social care and operates within the acquired brain injury field as a case manager and expert witness.


Syd has a depth of experience as a social worker both in the children and families and adult and acquired brain injury field. In addition, he worked in the Probation Service for 4 years with adult offenders and as a Court Welfare Officer for 5 years.


Syd has extensive experience in assessment, advocacy, managing life changes and case management, as well as inter-disciplinary working.


CV available on request




Jane Humphreys BSc(Hons), CQSW, DMS, CPE, GDL

Statutory Care Consultant


Jane worked in Local Government for almost 32 years and has significant experience across both Children and Adult services at all levels up to and including Director level. She has extensive experience in Children and Adult safeguarding and the Regulatory, Inspection and Complaints frameworks in Local Government, working in partnership with a range of stakeholders, including Service Users, Voluntary and Community Sectors, Private Sector, Elected Members and Partner agencies.


Jane joined our Associate team as a Statutory Care Consultant in 2017 and has been successfully involved in liaison with Local Authorities on behalf of Adults requiring access to and provision of community care services. She also provides advice and guidance in relation to matters relating to Deprivation of Liberty ( DOLs) and Court of Protection work.


Jane is registered with the Health and Care Professional Council (SW09156) and is a member of British Association of Social Workers (BASW), Association of Directors of Children’s Services (ADCS) and Association of Directors of Adult Services (ADASS)


Download – Jane Humphreys CV