British Association of Brain Injury Case Management (BABICM)


All CCMS Case Managers are a member of BABICM.

BABICM is a professional association which was established in 1996 to promote the development of case Management in the field of acquired brain injury.


BABICM represents the professional interests and concerns of case managers who work with those who have suffered an acquired brain injury or other complex condition which requires co-ordinated rehabilitation, care and support. BABICM seeks to develop an ethical and professional structure in which the discipline can flourish, to encourage high standards in training and to promote networking and communication amongst its members for the continued growth, experience and reputation of case management.



Care Quality Commission (CQC)


The Care Quality Commission, CQC regulate and inspect social care services against national minimum standards set by the government, ensuring that they meet legal requirements.

Following each inspection, CQC publish a report on the service provided and its effectiveness for those that use it.

Please see below our most recent report. We are very proud to have received “Outstanding” for the management and leadership of our service.

“People benefited from a service with strong leadership and an ethos of providing high quality, bespoke care and support”


Quotes from some of our Service Users and their families:

  • “I have confidence in them.”
  • “They are absolutely fantastic.”
  • “They [the person using the service] feel very safe and we’re happy with the service.”

Quotes from our support / care staff:

  • “I have really good quality supervision, there isn’t one case where I feel I’m working in isolation.”
  • “Everyone is amazing, you can go to anyone and they will help you.”

Quotes from some of the professionals we work with:

  • “Care and Case Management Services are rigorous in terms of acting on issues regarding client safety.”
  • “I would say that they are probably one of the most effective case management companies in the market. They are proactive, cost efficient, have a wealth of experience in various areas and make a real difference to people’s lives”
  • “The service is highly effective; works are completed in a timely manner. Regular team meetings for clients ensure that goals are collaborative, services integrated and potential maximised.”

CQC Contact Information

Care Quality Commission
National Correspondence
Newcastle upon Tyne


National Customer Services Helpline

Telephone: 03000 616161