Tel: 01642 713720

The Old Smithy, 1 North Road, Stokesley, TS9 5DU

©2017 by Care & Case Management Services Ltd.

Quality and Governance

We Have been rated `Outstanding' by the Care Quality Commission however, this certainly doesn't mean that we have sat back and put our feet up!

Our aim is to continuously exceed the expectations of not only our own clients but the care professionals we work alongside and to achieve this, we have an on-going commitment to the quality assurance that is:

An open, honest and transparent approach in all areas

Regular client contact/documented meetings and reviews of  documentation 

Training and development of all staff that work at CCMS

Complaint/concern/incident management 

Monthly internal quality assurance and case management meeting

Clinical governance reviews 

regular audit checks of on-going operational activities

 

yearly client/staff questionnaires

 

As a team, we will continue to review our services and implement change to the benefit of the services we provide .