Tel: 01642 713720

The Old Smithy, 1 North Road, Stokesley, TS9 5DU

©2017 by Care & Case Management Services Ltd.


Julie Gardner

Business Manager of Care & Case Management Services Ltd.

Julie has over 10 years experience in a senior management role within the communications industry covering areas of quality and audit control, project management and overall customer experience with a further 12 years of senior management experience in the health and social care industry and degree level management training in the health and social care industry. Her experience began when she set up her own domiciliary care agency in 2007, supporting both adults and children with learning and physical disabilities in the North East until 2013.

She has extensive operational experience supporting clients with nursing and clinical needs in their own homes and has held the post of Registered Manager in two settings over a period of 7 years. One of her more recent roles developed the company from a needs improvement rating in all areas from the Care Quality Commission to a GOOD overall rating in all areas.  Her most recent role was in business development across the UK where she was building trusted working relationships with local health authorities, solicitors and case management companies to further enhance and diversify the services provided, gaining a good understanding of the case management industry.

Headway is the UK-wide charity that works to improve life after brain injury and for two years up until February 2018, she has chaired the regional Headway Hartlepool charity where she gained knowledge and understanding of the effects of brain injury and a passion to continue with providing an excellent level of support in this field. 

Julie has recently completed a training course and is now the registered Mental Health First Aider for CCMS.

Georgina Petty

Clinical Lead / Senior Case Manager


Georgina (aka George) has over 25 years’ experience working with children and young people. She currently has a background in Education working in both mainstream and Special Educational Needs settings, including the role of Special Educational Needs Co-ordinator (SENCo) and undertook further training in Makaton, Portage and speech and language programmes. In 2000 she moved from Education to Social Care undertaking the multi-disciplinary role of Family Keyworker for children with multiple disabilities and/or complex health needs. This role included undertaking integrated needs assessments, coordinating and implementing care plans, complex discharge planning, referring to other services, arranging and chairing MDT review meetings, accessing funding and advocacy including DWP benefits and SEN appeals.


George is a member of BABICM and has practised as a Case Manager since 2005, further developing skills in coordinating complex packages of rehabilitation and care. She has experience in providing case management to clients who have acquired a brain injury, traumatic brain injury and spinal cord injury. George has experience working both on a joint and single instruction basis, supporting clients during the litigation process and post-settlement, in the fields of personal and serious injury, clinical negligence and criminal injury cases. George supervises and provides support to colleague Case Managers in her role as Clinical Lead.


Download - Georgina Petty CV


Sarah Rayner RNLD

Adult Lead / Senior Case Manager


Sarah has extensive experience, since 2003, supporting adults with Learning Disabilities and complex health needs within a group home setting. During her nurse training, she has worked with a variety of complex clients both in the community and inpatient settings, directing her learning and placement experiences towards challenging behaviour prevention and intervention. She has also worked with children and adults with complex and multiple disabilities i.e. cerebral palsy, gastrostomy and epilepsy. Sarah previously worked at York House, Specialist Neurobehavioral brain injury hospital in York, where she gained extensive experience of working with people with acquired brain injury.


She has worked as a Case Manager with CCMS since 2012 and has gained significant experience in the varied work of case management including undertaking initial assessments, providing costed reports and implementing multi-disciplinary rehabilitation packages to maximise client potential. She has experience in providing witness statements and liaising with professionals to support the litigation process.


In addition, Sarah has responsibility for medication management, gastrostomy feeding and epilepsy care plans and risk assessments along with the delivery of training in cerebral palsy and challenging behaviours.


Sarah is registered with the Nursing and Midwifery Council (NMC) Pin: 10H0808E, She is a member of BABICM and is also a Committee member of the Yorkshire Acquired Brain Injury Forum and Headway Leeds.

Download - Sarah Rayner CV


Minnieke Vorster

Case Manager

Minnieke has 13 years’ experience as an Occupational Therapist working in a variety of settings. She has experience of providing assessment and treatment to adults with stroke, brain injury, progressive neurological conditions, amputations, burns and a variety of orthopaedic conditions. Minnieke has a special interest in the cognitive and behavioural problems associated with acquired / traumatic brain injury.


Minnieke joined CCMS in 2016 as a Case Manager, bringing her experience as an Occupational Therapist in providing initial assessments, planning and delivering rehabilitation packages, and working within a multi-disciplinary team. She is taking a lead role in CCMS supporting team members with housing assessments and manual and handling assessments. Minnieke is also taking an active role in providing Brain injury training to support workers.


Minnieke is registered with the Health and Care Professions Council (OT 42279), is a member of the College of occupational therapists, the Specialist section for Neurology and a member of the British Association of Brain Injury Case managers (BABICM). Minnieke was involved in establishing a Headway Group in the Harrogate and Rural District area.


Download - Minnieke Vorster CV


Patrick Boyd

Case Manager


Patrick joined CCMS as a case manager in 2016 and has a background in social care. He is a qualified social worker and has experience working with adults of all ages and abilities and has supported individuals with a wide range of disabilities and conditions. Before joining CCMS, Patrick had experience working in mental health settings, statutory adults’ services and statutory children’s services.


Patrick has worked as a care management social worker, specialising in completing assessments of need, and formulating bespoke packages of care. He has worked as an Adult Safeguarding Social Worker, coordinating multidisciplinary teams to identify and reduce risks and implement protection plans to promote clients’ individual well-being and safety.


Patrick has comprehensive assessment and analytical skills, which enable him to complete in depth and high-quality assessments and costed reports and implement multidisciplinary rehabilitation packages to maximise client potential. He possesses excellent interpersonal skills and develops and maintains strong relationships with clients, their families and other professionals. Patrick continues to develop his knowledge, skills and understanding of acquired brain injury and associated factors which affect his clients and their families.


Throughout his career, Patrick has gained a great deal of experience working with clients with a diverse range of difficulties including acquired brain injuries of varying types and severity. He has experience working with individuals with behavioural, cognitive and psychological difficulties, and difficulties with addiction and substance misuse, in addition to physical impairments such as serious orthopaedic injuries, amputations and neurological physical disabilities i.e. spasticity, hemiplegia etc.


Patrick is the Safeguarding Lead within CCMS and is responsible for reviewing and maintaining all safeguarding policies and procedures; he is responsible for the delivery of training relating to Challenging Behaviour to all CCMS staff and support workers, drawing on his experience in Social Work and Case Management. Patrick contributes towards the education and development of social work students wherever possible through maintaining strong links with local universities, and delivering seminars covering his areas of practice and experience.


Patrick is registered with the Health and Care Professions Council (HCPC), is a member of the British Association of Brain Injury Case Managers (BABICM), the Brain Injury Social Work Group (BISWG), the International Social Work Group for Acquired Brain Injury (INSWABI) and the British Association of Social Workers (BASW).


Download - Patrick Boyd CV


Lauren McAvoy

Case Manager


Lauren qualified as an Occupational Therapist in 2010. She began her career working in the NHS in a Stroke Rehabilitation Unit and quickly progressed to Senior OT within the same team. During this time Lauren worked with patients from the acute stages of treatment across the care pathway to discharge and community rehabilitation. She became highly proficient in completing in-depth holistic assessments, planning and delivering treatment, completing environmental assessments and providing equipment. Lauren has gained an excellent understanding of neuroplasticity and the benefits of early rehabilitation. Her areas of specialist interest are cognitive dysfunction and upper limb rehabilitation.


Lauren joined CCMS as a Case Manager in 2017. She brings her experience and understanding of Acquired Brain Injury rehabilitation and working closely with a multi-disciplinary team. Lauren works efficiently and professionally to support both adults and children who have sustained ABI through personal injury and clinical negligence in both settled and litigation cases. Lauren has experience working on both single and joint instructions, coordinating complex rehabilitation packages and supervising support workers.


Lauren is registered with The Health and Care Professionals Council (OT61560) and a member of the British Association of Brain Injury Case managers (BABICM). Lauren is a Committee Member of Headway Teesside and is the Mental Capacity Act/Deprivation of Liberty Lead for CCMS Ltd.

Download - Lauren McAvoy CV

Jo Proffitt

Case Manager


Joanne (Jo) qualified as an Occupational Therapist in 1995. She began her career working in the NHS in a basic grade rotational post and then a Senior post in Neurological Rehabilitation. Following this, Jo specialised in stroke rehabilitation and became a team manager working both clinically and in a leadership role across acute and community pathways. She developed her skills in completing complex holistic assessments and planning and delivering treatment. Jo has an excellent understanding of rehabilitation, neurological recovery and multi-disciplinary roles. Her areas of specialist interest are cognitive rehabilitation and the psychological impact of brain injury.


Jo joined CCMS as a Case Manager in 2018. She brings her wealth of knowledge and experience of Acquired Brain Injury and rehabilitation. Jo works collaboratively and professionally to support both adults and children who have sustained ABI through personal injury and clinical negligence. Jo has experience in supervising support workers and developing excellent relationships with families to identify and meet her client’s changing needs.


Jo is registered with The Health and Care Professionals Council (OT24249) and a member of the British Association of Brain Injury Case managers (BABICM).

Download - Joanne Proffitt CV

Justine Jennings

Case Manager


Justine qualified as an Occupational Therapist in 1997 and brings extensive experience working in both health and social care settings. Justine began her early career in the NHS working in a variety of clinical settings including neuro-rehabilitation, rheumatology, oncology, ICU, orthopaedics and was also Occupational Therapist lead on the specialist Motor Neurone Care Team at James Cook University Hospital.


In 2001, Justine joined a local authority working to deliver holistic functional assessments to both adults and children in the community. Justine has a wide range of assessment skills, including complex environmental and housing assessments, functional assessments, moving and handling, postural management and mental capacity. Justine also managed a 10-bed rehabilitation unit bridging the pathway from hospital to home and has excellent leadership skills and experience of managing occupational therapy service delivery and supervision of clinical and support staff.


Justine joined CCMS in 2018 as a Case Manager and brings extensive skills, knowledge and experience of rehabilitation, working with and leading multi-disciplinary teams. Justine works with clients who have sustained acquired brain injury through personal injury or clinical negligence. Justine has developed extensive knowledge and skills working with specialist equipment and major adaptations for both adults and children. Justine is a registered Occupational Therapist with the HCPC (OT27743) and is a registered practitioner member of BABICM.

Justine attended the CBIT seminar ‘Understanding Childhood Acquired Brain Injury’ on 2.4.19.

Download - Justine Jennings CV

Kerry Turner

Case Manager


Kerry has nearly 20 years’ experience as a Children’s Nurse. She has worked in a variety of settings including  surgical, medical, neurosurgical wards and in the community as a Nurse Team Leader. She has gained extensive knowledge and training in caring for children with ABI, enteral feeding, CP, Moving and Handling, epilepsy, oxygen management, promoting continence including catheterisation, administration of regular and emergency medication, CPR, end of life care, oral and nasal suction, home IV’s, attending MDT’s, risk assessment, pain management, devising and implementing guidelines and policies.


Kerry joined CCMS as a Case Manager in 2018, she brings a wealth of knowledge in assessing, planning, implementing and evaluating care within a package of care. She has experience of recruiting, training and supervising support workers caring for a child with complex needs.


Kerry is registered with the Nursing and Midwifery Council (NMC) pin: 96D1226E and is a member of the British Association of Brain Injury Case Managers (BABICM)

Download - Kerry Turner CV

Julie Bennett

Case Manager


Julie qualified as a Paediatric Nurse in 2008 and initially worked for the NHS specialising in Neonatal Intensive Care where she progressed from Staff Nurse to Sister over a period of seven years. She left the NHS in 2015 and gained experience in caring for children and adults with complex health needs in both residential and community settings, working with the family and members of the multi-disciplinary team from the initial referral.  Julie has an excellent understanding of managing packages of complex support in a client’s own home, leading and co-ordinating the care staff to ensure the client’s needs are met and exceeded at all times.

Julie’s experience includes working with young children and their families who have multiple and extremely complex disabilities to include tracheostomies, home ventilation, gastrostomies, epilepsy, end of life and also clients and families who require additional support from a safeguarding point of view. She also developed a competency-based tracheostomy training programme which was specific to the needs of a particular client.

Julie has joined CCMS in 2019, working alongside the experienced case managers to gain greater knowledge and experience and is looking forward to new challenges where she can use her experience gained in previous roles, working particularly with children with complex needs.


NMC 08G0282E


Download - Julie Bennett CV

Jane Humphreys  BSc(Hons), CQSW, DMS, CPE, GDL

Statutory Care Expert 

Jane worked in Local Government for almost 32 years and has significant experience across both Children and Adult services at all levels up to and including Director level. She has extensive experience in Children and Adult safeguarding and the Regulatory, Inspection and Complaints frameworks in Local Government, working in partnership with a range of stakeholders, including Service Users, Voluntary and Community Sectors, Private Sector, Elected Members and Partner agencies.


Jane joined our Associate team as a Statutory Care Consultant in 2017 and has been successfully involved in liaison with Local Authorities on behalf of Adults requiring access to and provision of community care services. She also provides advice and guidance in relation to matters relating to Deprivation of Liberty ( DOLs) and Court of Protection work.


Jane is registered with the Health and Care Professional Council (SW09156) and is a member of British Association of Social Workers (BASW), Association of Directors of Children’s Services (ADCS) and Association of Directors of Adult Services (ADASS)

Download - Jane Humphreys CV

Carolyn Bircham

Office Supervisor


Carolyn has been with CCMS since 2012 and manages the Administration Team.  She supports the Business with the collation and reporting of operational information.

Case Management Team

The Case Management Team support the Case Managers and our clients in a wide variety of duties which include identifying properties to rent or purchase for our clients, client property maintenance, booking and sourcing holidays to meet our client’s needs, purchase or rental of adapted vehicles etc. They also liaise with therapists and suppliers to source appropriate equipment and adaptations as recommended for our clients.

They organise Multi-Disciplinary Team meetings and professional meetings, facilitate appointments for case managers to visit clients, typing of notes and reports for solicitors, reconciling and maintaining client accounts.

Alyson Robinson ACIPD

Registered Manager

Alyson has a background in Workforce Management, completing CIPD HR qualifications, before joining CCMS Ltd.


Alyson is a member of the Chartered Institute of Personnel and Development (CIPD) and is also a volunteer with the CIPD Tees Valley Branch Committee.

 Alyson manages the Support Team in the CCMS Office and oversees all HR related queries and investigations in respect of our Care / Support Workers.

Support Team

The team assist and support the Care / Support Workers and the Clients they are employed by. They safely recruit the Care / Support Workers in response to the specific needs of the Client involving the Client, where possible, in the recruitment process and induct / train them in accordance with the requirements of the Care Certificate.


They deal with all aspects of employment throughout the lifespan of the Care / Support Workers including Job Offer, Contract of Employment, payroll, annual leave, HR queries and ongoing training and development.


The Support Team ensure a Care Plan / Individual Programme is in place for all Clients together with associated Protocols and Risk Assessments to keep them safe; all of which have been created focusing on the Person Centred Care of the individual Client.


All aspects of work undertaken by the Support Team is in compliance with Care Quality Commission (CQC) Regulations.

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