Tel: 01642 713720

The Old Smithy, 1 North Road, Stokesley, TS9 5DU

©2017 by Care & Case Management Services Ltd.

Case Studies

"We heard how the staff team by their dedication, knowledge and kindness had helped people and families live meaningful and fulfilled lives following the tragedy of an acquired brain injury, often caused in highly traumatic circumstances. We heard so many stories of the practical and emotional support provided to people and their families that had helped their lives. On an individual basis, staff recognising when people were in danger of becoming overwhelmed and offering their personal time or specialist help to keep people and their family or loved ones together."

 

- CQC report 2018

“People were supported to achieve their goals, through individualised person-centred care. Positive risk taking was encouraged throughout the service, balancing the potential benefits and risks and empowering people to reach their full potential through greater independence. Strong community inclusion enabled people to live fulfilled and meaningful lives, through accessing a wide variety of local activities, education and leisure opportunities.”

 

CQC report 2018

 

"All staff received what one member of staff referred to as an “exceptional” induction, which introduced them to what excellent care meant for each individual person. Staff received mandatory training in addition to specific training for people’s individual needs delivered by specialists in that field. The service had innovated to deliver observational training across a wide geographical area. Staff consistently expressed an enthusiastic commitment to providing excellent care. The service was proactive in seeking professional advice and in working with other specialists to give people the best possible outcomes for a fulfilled life."

- CQC report 2018

Quotes from some of our Service Users and their families:

 

·         “I have confidence in them.”

·         “They are absolutely fantastic.”

·         “They [the person using the service] feel very safe and we’re happy with the service.”

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Quotes from our support / care staff:

 

·         “I have really good quality supervision, there isn’t one case where I feel I’m working in isolation.”

·         “Everyone is amazing, you can go to anyone and they will help you.”

 

Quotes from some of the professionals we work with:

 

·         “Care and Case Management Services are rigorous in terms of acting on issues regarding client safety.”

·         “I would say that they are probably one of the most effective case management companies in the market. They are proactive, cost efficient, have a wealth of experience in various areas and make a real difference to people’s lives”

·         “The service is highly effective; works are completed in a timely manner. Regular team meetings for clients ensure that goals are collaborative, services integrated and potential maximised.”

 

 

 

 

 

 

CARE QUALITY COMMISSION

(CQC)

 

The Care Quality Commission, CQC regulate and inspect social care services against national minimum standards set by the government, ensuring that they meet legal requirements.

Following each inspection, CQC publish a report on the service provided and its effectiveness for those that use it.

Please see below our most recent report. We are very proud to have received “Outstanding” for the management and leadership of our service.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

CQC Contact Information

Care Quality Commission
National Correspondence
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA

 

National Customer Services Helpline

Telephone: 03000 616161
Email: enquiries@cqc.org.uk
Website: www.cqc.org.uk