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Staff Induction & Training

“Staff we spoke with told us of the excellent support for their personal and professional development. There was a proactive support system in place to encourage staff to develop and deliver outstanding care.” – CQC report 2018

Staff will receive all mandatory training as required by the Care Quality Commission (CQC) together with additional training relevant to the work they are undertaking:

Core Training for all Staff includes:

  • Care Certificate Training 
  • Protection of Vulnerable Adults (POVA) (where appropriate)
  • Recording Skills
  • Safeguarding Children Awareness (where appropriate)
  • Health & Safety
  • Moving & Handling
  • Fire Safety
  • Food Hygiene
  • Diversity and Inclusion
  • Risk Assessments

1 Day Face to Face Induction Training for all new staff.

Additional Training, this is not an exhaustive list, new training courses are added regularly to support new clients/existing client changes:  

  • Safeguarding children with disabilities (where appropriate)
  • Brain Injury Awareness Training
  • Effective Supervision (for Case Managers, Team Leaders and Senior Support Workers)
  • Challenging Behaviour
  • Cerebral Palsy
  • Medication
  • Epilepsy awareness
  • Mental Health Awareness
  • Spinal Cord Injury Induction
  • Ad-hoc bespoke client-specific training 

Testimonials

“I have confidence in them.”
They are absolutely fantastic.”
“They (the person using the service) feel very safe and we’re happy with the service.”
“X is strongly supported by both her support team and her case manager, I don’t think we would still be one family unit without our Case Managers help and support.”
“My son is very well supported particularly given his sometimes un-cooperative approach.”
“I have really good quality supervision, there isn’t one case where I feel I’m working in isolation.”
“Everyone is amazing, you can go to anyone and they will help you.”
“Being in contact with quite a few support workers, I feel that the level of support I have is far superior than most. I appreciate that I am trusted to get on with my job and I am made to feel appreciated, thank you!”
“I’ve worked for over twenty years in manufacturing and 10 years in support and I can say without a doubt that CCMS is the best firm I have worked for.”
“Care and Case Management Services are rigorous in terms of acting on issues regarding client safety.”
“I would say that they are probably one of the most effective case management companies in the market. They are proactive, cost efficient, have a wealth of experience in various areas and make a real difference to people’s lives”
“The service is highly effective; works are completed in a timely manner. Regular team meetings for clients ensure that goals are collaborative, services integrated and potential maximised.”

Accreditations

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IRCM
UKABIF

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Morton House, Morton Road,
Darlington, Co Durham,
DL1 4PT

01642 713720

generalenquiries@ccms.org.uk

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